Refund policy

All sales are final

Because our products are frozen food, we can't accept returns. But if something goes wrong with your order, we'll make it right.

Thawed, damaged or incorrect orders

Every order ships in an insulated box with dry ice. If your order arrives thawed, partially melted or damaged, or you received the wrong item, email order@acaiexotic.com within 48 hours of delivery. Include your order number and photos of the package and products. We'll send a replacement at no charge, or issue a refund to your original payment method if a replacement isn't possible.

Missing packages

If tracking shows your order as delivered but you can't find it, or it appears lost in transit, contact order@acaiexotic.com and we'll respond within one business day.

Order changes and cancellations

Contact us as soon as possible at order@acaiexotic.com if you need to change or cancel an order. We can usually help before your order is packed. Once it has shipped, it can't be cancelled.

Subscriptions

You can skip, change or cancel a subscription anytime from your account before your next order processes. Orders that have already been charged and shipped follow the policy above.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to post it.